· No merchandise can be returned or deductions taken without written authorization. All claims must be made within five (5) days of receipt of goods and must include a detailed description of the alleged defect, and any/all returns are subject to a return fee of 15% of the order total or $25, whichever is greater.
· Defective material may only be returned to Ball Chain after Ball Chain’s inspection of samples and our subsequent determination that samples are defective. You shall provide Ball Chain with shipping instructions specific to the defective goods authorized by Ball Chain to be returned. RMA# must be specified on all returned cartons and returning paperwork.